ServiceNow: AI-hype voorbij, nu begint het echte werk

ServiceNow, valued at $96 billion, dismisses concerns about a "SaaSpocalypse" that could render enterprise software platforms obsolete through AI automation. The company's executives argue the competitive era of flashy AI announcements is ending, replaced by a more practical phase focused on delivering real business outcomes rather than standalone AI features. With 25,000 customers attending its Knowledge 2026 conference—a record turnout—ServiceNow maintains that enterprises need comprehensive platforms, not piecemeal AI solutions from startups.