Delhivery Launches AI-Powered ‘SmartAssist’ to Automate Level 1 Support for Small Businesses

Delhivery launches SmartAssist, an AI-powered tool designed to automate Level 1 customer support for small businesses. This intelligent assistant handles routine inquiries and basic troubleshooting, reducing operational costs and response times. By leveraging machine learning, SmartAssist enables SMEs to scale support operations without proportional staffing increases, improving efficiency while maintaining service quality for growing customer bases.