Glen Tullman — Consumer-Directed Care and the Rise of AI-Powered WayFinding in Healthcare

Glen Tullman, Transcarent CEO, discusses how consumer-driven healthcare platforms powered by generative AI are reshaping the industry. As healthcare becomes increasingly fragmented and costly, AI-driven wayfinding systems are shifting from passive search to proactive agency. Tullman emphasizes that aligned incentives matter more than added features, and responsible automation empowers clinicians while improving patient outcomes and reducing system inefficiencies.