The quiet work behind Citi’s 4,000-person internal AI rollout

Citibank is quietly implementing AI across its operations, involving 4,000 employees in daily workflows rather than isolating it in specialized teams. Unlike many large corporations that confine AI to pilot projects and niche departments, Citi has taken a broader approach over two years, integrating the technology into mainstream business processes. This strategy demonstrates how enterprises can scale AI adoption beyond experimental phases into organizational infrastructure.