IT-problemen onzichtbaar: werknemers werken eromheen in plaats van te rapporteren

A TeamViewer survey of 4,200 employees across nine countries reveals that most technology problems go unreported to IT departments, with workers instead finding workarounds for slow applications, failed logins, and connectivity issues. This hidden "digital friction" costs organizations significantly, with employees losing an average of 1.3 workdays monthly to unresolved technical problems. Common issues like connectivity failures and authentication problems are normalized by staff who lack confidence in IT support, creating a gap between actual technology performance and what IT teams can see