Hyatt-topman bouwt op familiebinding in onzekere tijden

Hyatt Hotels CEO Mark Hoplamazian has led the company for nearly two decades, navigating major crises by emphasizing workplace culture and emotional connectivity. Facing current societal divisions, Hoplamazian believes the solution lies in fostering a "family" culture built on empathy and care rather than transactional relationships. Hyatt's approach has earned it 13 consecutive spots on Fortune's 100 Best Companies to Work For list, with general managers averaging over 25 years of tenure.