Netomi haalt 110 miljoen op voor AI-klantenservice met steun Accenture en Adobe

Netomi, a San Francisco-based AI startup for enterprise customer service, has raised $110 million in funding led by Accenture Ventures and Adobe Ventures. The financing reflects a shift in enterprise AI toward companies demonstrating real-world effectiveness in complex business environments rather than just chatbot capabilities. The investment comes as competitors like Sierra and Decagon achieve billion-dollar valuations, while major platforms including Salesforce and ServiceNow integrate AI agents into their services.